Warranty

Warranty Policy

• Should any standard item become defective within 1 year of purchase, a replacement will be provided.
• The warranty coverage on your replacement product covers the remaining balance of the original warranty (1 year from the original date of purchase).

Exceptions

• All special orders can only be exchanged if they are defective on arrival. After 2 days of receipt, all warranty exchanges must be done with the manufacturer directly. We cannot accept any returns for credit on special orders.
• Manufacturer discontinued products.
• We reserve the right to refer customers to the manufacturer for warranty exchanges on any product.

Terms and Conditions

• Items must be returned with all components (chargers for Bluetooth headsets, user manuals, etc.). Should you be missing any components, we are able to replace the primary item on request.

Exchange Process / Requirements

You must obtain a Return Merchandise Authorization number (RMA#) through one of the following methods:

• Email: returns@trinitastelecom.com
• Phone: 512-949-3680 x102

You have 2 options for receiving your replacement:

• Standard Method: A replacement can be sent immediately and then we will bill your account / credit card. Once the defective item has been received at our warehouse from you, we will refund your account / credit card. This option provides the most expedient solution.
• Alternate Method: When the defective item is received at our warehouse we will then send you a replacement.

Please indicate your preferred method when requesting your RMA#.

Process for Shipping the Defective Item

1. Write the RMA # on the outside of the box
2. A copy of one of the following must be included: packing slip, invoice, e-mail confirmation, or just a note with the order details and your contact information.
3. Please include all components (chargers for Bluetooth headsets, user manuals, etc.). Should you be missing components, we are able to replace the primary item on request.
4. Ship the package to:
   TRINITAS
   Attn: (the RMA# we provide you)
   16238 Ranch Road 620 N, Suite F
   Austin, TX 78717

Exchanging Defective Motorola Headsets

• According to Motorola's warranty/exchange procedures, customers are best served by exchanging defective Bluetooth headsets directly to Motorola.
• Defective headsets can be exchanged within 1 year of purchase.
• To visit Motorola's Online Returns Page for instructions.
• A copy of your original invoice will be necessary. We are able email you a copy if needed.

Questions

Please contact us if you have any questions or concerns regarding your return / exchange. We are available to help with all your questions and we are here to provide product recommendations allowing you to determine the best solution for you and/or your company.


Email: returns@trinitastelecom.com
Phone: 512-949-3680 x102